Description

Valsoft specialises in acquiring and growing vertical market software companies. Our mission is to provide a permanent home for software businesses, preserving the legacy of their founders while investing in the long-term growth and success of the companies we acquire. We operate and manage a global portfolio of wholly owned software businesses, delivering mission-critical solutions across multiple verticals. By implementing industry best practices, Valsoft ensures a time-sensitive integration process and operates a decentralised model, fostering rapid growth through reinvestment in its portfolio.   

The Role:   

This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a company, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources.   

You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the company's results, making it ideal for a driven leader eager to make a significant impact.   

Key Responsibilities:   

• Own the long-range, annual, and quarterly financial and non-financial goals  

• Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care  

• Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support  

• Attend promotional events which include but not limited to tradeshows and panels  

Sales and Marketing   

• Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets     

• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline     

• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development    

• Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors    

• Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends)    

• Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization    

• Manage key relationships with large accounts is mandatory    

Customer Care/Customer Success:  

• Execute an effective, long-term customer success program for clients    

• Implement and maintain client support initiatives    

• Facilitate both in-house and client training sessions    

• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution    

• Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools    

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