Chief Program Officer (CPO) – Insurance & Investments

1. Role Summary

The Chief Program Officer (CPO) is responsible for overseeing the organization's strategic programs, enterprise-wide initiatives, and complex, multi-project portfolios across its insurance and investment businesses.

The role ensures that major programs are strategically aligned, properly resourced, effectively governed, and successfully delivered within approved timelines and budgets. The CPO will establish program management standards, coordinate cross-functional teams, manage interdependent projects, and ensure that strategic initiatives deliver measurable business outcomes.

Working closely with the CEO, Board, and executive leadership team, the CPO will translate corporate priorities into coordinated programs that support business growth, operational excellence, digital transformation, regulatory compliance, and organizational development.

2. Key Responsibilities

Strategic Program Management

• Develop and implement the organization's enterprise-wide program management strategy.
• Identify, structure, prioritize, and oversee strategic programs aligned with corporate objectives.
• Translate organizational strategies into coordinated programs with clear goals, milestones, deliverables, and expected outcomes.
• Manage interdependencies between projects, business units, and strategic initiatives.
• Monitor program performance and ensure alignment with organizational priorities.

Insurance & Investment Program Delivery

• Lead strategic programs involving life insurance, general insurance, reinsurance, investment management, wealth management, and financial services.
• Oversee programs related to insurance product development, underwriting modernization, claims transformation, policy administration, and distribution expansion.
• Coordinate investment-related programs involving portfolio management systems, investment operations, client reporting, and service delivery, where applicable.
• Manage initiatives involving regulatory changes, new business models, market expansion, and operational restructuring.
• Ensure program deliverables address business requirements and relevant industry regulations.

Program Governance & Management Office

• Establish and oversee program governance frameworks, methodologies, policies, and reporting standards.
• Develop program charters, business cases, implementation plans, risk registers, and performance dashboards.
• Implement structured review processes, approval mechanisms, escalation procedures, and executive reporting.
• Ensure consistency in program management practices across subsidiaries and business units.
• Work with the Project Management Office (PMO) to coordinate individual project delivery and maintain portfolio visibility.

Program Budget & Resource Management

• Develop and oversee program budgets, resource plans, and financial forecasts.
• Monitor program expenditure, financial performance, and budget variations.
• Ensure effective allocation of people, technology, and financial resources across programs.
• Evaluate program business cases, cost-benefit analysis, expected returns, and benefits realization.
• Manage external consultants, contractors, technology vendors, and implementation partners.

Digital & Business Transformation Programs

• Lead cross-functional programs involving digital transformation, automation, AI, cloud adoption, and enterprise system modernization.
• Coordinate implementation of digital insurance platforms, customer portals, CRM systems, and investment service technologies.
• Work with CIO, CTO, CDO, and business leaders to ensure technology programs deliver business value.
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