So, what does a day in life for a Customer Service Representative look like?

• Communicate with customers through inbound calls, outbound calls and email channels

• Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions

• Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information

• Document customer needs, interactions and outcomes in the appropriate tool or system

• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service

• Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators

HGS is a global leader in customer experience management. With more than 18,000+ employees spread across 9 countries; our mission is to make our clients more competitive by providing exceptional customer experiences. Powered by a people first philosophy and experience serving hundreds of the world’s leading brands, HGS is the perfect place to build your future!

So what really makes a great Customer Service Representative? Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! If you’re compassionate, energetic, bold and understand how one interaction can make a big difference, you’ll love this opportunity!