About Welocalize

Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.

Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com

MAIN PURPOSE OF JOB

In this exciting position, the Lead Multimedia Content Reviewer will be writing and reviewing linguistic content in Japanese which they have a native level proficiency to ensure the highest quality of accuracy for customers using the world's foremost multimedia platforms. With time the Lead Multimedia Content Reviewer will become the cultural ambassador for their language market and will be expected to produce fully localized content and flag potential cultural issues with content types, wording and articulate suggestions to make all content appropriate and relevant for the target markets. 

The ideal candidate possesses a background in journalism or similar, has proven creative writing skills, and a keen attention to detail. In addition to that, we’re seeking candidates that are passionate about music, film and tech and have a knack for iOS and Mac OS devices. Knowledge of Smartling is a plus.

MAIN DUTIES

The following is a non-exhaustive list of responsibilities and areas of ownership for this role:  

Linguistic tasks 

• Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards

• Creative writing of marketing content to engage customers

• Proofreading and copy editing of storefront descriptions

• Report any patterns of issues observed to help improve database and product performance

• Test tools to provide feedback for improving efficiency and accuracy

• Performs translations as needed 

• Performs review tasks as required 

Quality management planning and execution 

• Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account 

• Helps define and quality expectations per language (may be in collaboration with the client) 

• Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary 

• Ensures language level quality oversight by KPI tracking and status reporting  

• Plans, performs and tracks LQAs, if applicable

• Drives the arbitration process 

Client engagement 

• Joins calls with the client's linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed 

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