🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍Remote | 💰£32,200 - £40,750 + Incentive Awards tied to your performance + Benefits ✨

⭐Our Financial Crime Team

Our Financial Crime Business Banking team is the first line of defence in protecting Monzo and our business customers from financial crime activities.

You will lead a team of up to 12 senior Investigators, acting as their primary point of contact for technical escalations and professional development. Your goal is to balance high-quality investigative standards with operational efficiency.

🔑You’ll play a key role by...

• Managing the personal & professional development of approximately 12 Senior Financial Crime Business Banking Investigators.
• Fostering an empathetic, high-performance culture in the team.
• Providing technical coaching, feedback, and advice relating to financial crime tasks.
• Analysing and driving improvement in team performance, and reporting relevant insights.
• Monitoring and maintaining service level adherence on the work completed by the team, reviewing work status and availability of your team members
• Providing meaningful feedback to your team and learnings are being had from this
• Communicating and embedding change within the team, driving a positive culture to help us progress as we grow
• Contributing to a strong control environment by minimising breaches and risk events.
• Reviewing complaints attributed to the team and identifying opportunities for improvement.
• Conducting job interviews for financial crime investigators and contributing to hiring decisions.
• Chairing employee relations cases and making decisions consistent with Monzo’s values.
• Being part of a high performing management team, supporting each other when required

🤩 We’d love to hear from you if…

• You have leadership experience within a Financial Crime or Fraud setting, this is essential.
• ...