The Role

We've grown to roughly 265 people working onsite from our Menlo Park headquarters, supported by a large network of remote U.S.-licensed clinicians — and part of the Series C is earmarked for acquisitions. The systems and the spaces holding all of that together were built for a much smaller company. We're hiring a Director of IT & Workplace to own them properly.

You'll own two halves of the same problem: the employee technology platform — identity, endpoints, networking, the SaaS portfolio, and our IT security posture — and the physical environment the company runs on, from space planning and physical security to the AV that customer demos and all-hands depend on. You'll inherit a small, capable team and be accountable for leveling it up. You'll be the named owner for IT controls in our HIPAA and SOC 2 programs, you'll own the IT and workplace budget, and when we acquire a company, you'll be the one integrating it.

Our Environment

• Identity and access: Okta for SSO, MFA, and lifecycle provisioning.

• Productivity: Microsoft 365 and Google Workspace, both in active use across the company.

• Endpoints: a Mac-primary fleet with Windows machines alongside it, managed through MDM. VDIs included.

• Internal systems: IRU, plus a growing portfolio of internal and third-party SaaS applications.

• Workplace: a Palo Alto headquarters with conference room AV and access control, plus a distributed clinician and staff population.

What You'll Do

Strategy, budget, and team

• Own a multi-year IT and workplace roadmap tied to the hiring plan, and bring it to leadership with clear tradeoffs and funding asks.

• Own the IT and workplace operating and capital budget: forecast it, defend it in planning cycles, and continuously rationalize license, vendor, and facilities spend.

• Lead, coach, and grow the existing team — set clear expectations, run honest performance conversations, hire as scope deepens, and build career paths that keep strong people.

• Define and publish service levels for ticket response, uptime, onboarding readiness, and workplace turnaround, and report against them to the executive team.

Technology and infrastructure

• Own the identity platform: SSO, MFA, automated joiner-mover-leaver provisioning in Okta, and access governance across every connected application.

• Own the endpoint fleet and the SaaS portfolio — Microsoft 365, Google Workspace, IRU, and a long tail of business applications — with enforced MDM baselines for encryption, patching, and configuration.

• Own network and connectivity for the headquarters and the remote workforce, with redundancy appropriate to a company our customers depend on.

• Replace manual provisioning, access reviews, and device setup with scripted, auditable workflows.

• Lead major programs end to end: platform migrations, upgrades, office buildouts, and the IT and workplace integration of acquired companies.

Security, compliance, and risk

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