Headquarters: Remote
URL: https://flagtheory.com/

Job Responsibilities

• Own the post-sale customer journey for company incorporation services across multiple jurisdictions.
  
  Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.

• Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.

• Coordinate with external vendors to ensure timely, accurate service delivery.

• Maintain and update SOPs for all onboarding and incorporation-related workflows.

• Identify friction points and implement improvements that enhance client satisfaction and response rates.

• Ensure compliance with internal quality checks and jurisdictional regulatory standards.

Requirements / Must Have

• 2+ years of hands-on experience in corporate services or company incorporation.

• Proven knowledge of KYC processes and compliance protocols.

• Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.

• Excellent written and spoken English; clear communicator under pressure.

• High level of empathy and client orientation; anticipates client concerns before they escalate.

• Critical thinking is an absolute must-have

• Demonstrated self-motivation and proactiveness in remote environments.

• Listen, Learn, Grow mindset

• Minimum 2 years of successful remote work experience.

• Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).

• Based in a European timezone (UTC to UTC+3).

Nice to Have

• Experience handling KYC for complex incorporations and/or international bank account setups.

• Multilingual fluency, particularly in languages relevant to offshore or international clientele.

• Familiarity with CRM tools or client-facing ticketing systems.

Benefits

• Work from anywhere, on a flexible schedule, part of a fully remote team

• Compensation based on experience with regular performance reviews

• 20 paid vacation days per year 

To apply: https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-3