Headquarters: San Diego, CA, USA
URL: http://www.shoutaboutus.com

Technical Account Manager, API Partnerships

Shout About Us · Remote (worldwide) · Full-time · 60K - 80K USD

About the role

We're hiring a Technical Account Manager to own and grow our most strategic accounts. You’ll own the technical relationship with our API partners, from their first technical evaluation through implementation and ongoing support.

Reporting directly to the CRO, you’ll be the first dedicated post-sales professional at Shout About Us, responsible for making sure our biggest customers deploy, expand, and stay. Our ICP is founders, product teams, and engineering teams. 

This is a hands-on role. On any given day, you might join a prospect’s technical discovery call, troubleshoot an API request with a partner engineer, coordinate a fix with our engineering team, or improve a quickstart guide. You’ll also help build the documentation and processes that make each new integration easier than the last.

Location and hours

Remote, anywhere. Our standard working hours are Monday–Friday, 8 a.m.–5 p.m. US Eastern Time, including a lunch break. Occasional calls outside these hours are required for APAC partners and key implementation milestones.

What you’ll do

• Own a portfolio of 10-15 strategic accounts. Be the primary technical contact for API partners, keep stakeholders informed, and follow issues through to resolution.

• Support technical evaluations. Join sales calls, demonstrate API capabilities, understand the partner’s requirements, and explain how an integration would work.

• Lead partner implementations. Turn requirements into a clear integration plan, guide developers through setup and testing, and track progress through launch.

• Troubleshoot directly. Investigate requests, responses, logs, authentication issues, and integration behavior before escalating to engineering.

• Work closely with engineering. Provide clear reproduction steps, relevant evidence, and customer impact when an issue needs deeper investigation.

• Improve the developer experience. Create and maintain API guides, Postman collections, code examples, FAQs, and onboarding playbooks.

• Identify recurring friction. Share partner feedback and integration patterns that can inform product improvements.

• Lead expansion efforts. Cross-sell new features and products as a natural extension of the relationship, not a separate motion. 

What we’re looking for

• 4+ years in a customer-facing technical role or equivalent at an API-first or dev-tools company

• Strong practical understanding of REST APIs, HTTP, JSON, authentication, webhooks, pagination, and rate limits.

• Comfort using Postman or curl, reading logs, and writing or adapting small code examples in a language such as JavaScript or Python.

• Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys

• Strong follow-through. You keep track of open questions, set expectations, and make sure customers know what happens next.

• Startup experience at a company under 50 people. There's no support team behind you.

• Clear written and spoken English. You can explain the same issue to a developer and a nontechnical stakeholder.

• Owner mentality. "I'll make sure this gets done," not "I passed it to engineering."

Why you should join

• Own meaningful partner relationships from technical evaluation through launch and beyond.

• ...